Delivery Terms

As Packsmile, we aim to deliver your orders securely, completely, and using the most appropriate delivery method possible.

All sales and delivery operations are carried out by TEKNOSEL TEKNİK SERVİS HİZMETLERİ VE BÜRO MAKİNALARI SAN. TİC. LTD. ŞTİ.

1. Preparation of Orders

Orders are prepared based on stock availability and product specifications following payment confirmation.

Preparation times may differ for in-stock products versus custom-made, custom-sized, or high-volume orders.

For standard products, delivery times are applied according to the conditions specified during the ordering process.

2. Delivery Time

Orders are delivered within the timeframe notified to the customer or committed at the time of ordering.

For standard product sales to consumers, the delivery period cannot exceed 30 days in accordance with relevant legislation. Special delivery times may be agreed upon for products prepared in line with customer requests or personal needs.

Official holidays, the operational processes of shipping companies, and the characteristics of the delivery region may affect the estimated transit time.

3. Delivery Address

Products are shipped to the delivery address provided when the order is created.

The BUYER is required to provide address, telephone, and recipient information accurately and completely.

In the event that delivery cannot be completed due to incorrect or incomplete information, the customer will be contacted to make the necessary arrangements.

4. Delivery of Products

It is essential that purchased products are delivered in accordance with the quantity and specifications stated in the order.

For machines under warranty, the warranty certificate, user manual, and other documents required by relevant legislation are provided together with the product or via methods permitted by law.

5. Damaged Deliveries

It is recommended to check the outer packaging during the delivery of products.

In case of any crushing, tearing, puncture, wetting, or similar damage to the shipping package, a damage report should be requested from the delivery personnel if possible.

Notifications regarding damaged products can be sent to our customer service along with order information and, if available, photos of the damage.

Failure to issue a damage report does not invalidate the consumer's legal rights regarding defective goods.

6. Products Requiring Special Shipment

Different logistics solutions may be applied for machinery, palletized orders, high volumes of protective packaging materials, or products that exceed standard shipping dimensions.

For these products, the shipment method, delivery date, and any additional transport costs are notified to the customer during the ordering or quoting process.

7. Non-Delivery of Order

In the event that an order cannot be delivered, the customer will be contacted to reschedule the delivery or to evaluate other solutions in accordance with relevant legislation.

In the event that the SELLER fails to fulfill the order within the committed timeframe, the BUYER's rights arising from the contract are reserved.