Shipping & Delivery

Orders placed through Packsmile are shipped using transport methods appropriate to the type, volume, and delivery address of the products.

We aim to offer a secure and organized delivery process for all orders, ranging from protective packaging products to packaging machines.

Cargo Shipments

Orders are handed over to the contracted cargo or logistics company once preparation processes are completed.

Standard-sized products can be shipped via cargo, while large-volume or high-quantity orders may be dispatched using appropriate logistics methods.

For shipments where tracking information is available, the relevant details are shared with the customer.

Shipping Fees

Shipping fees may vary based on the total amount of the order, product weight, volume, and the delivery address.

The applicable shipping fee is displayed to the customer before the purchase process is completed.

The free shipping benefit for orders of 2,500 TL and above is applied subject to the conditions specified within the scope of the campaign.

Different transport fees may apply to heavy, bulky, or special shipment items that fall outside the scope of standard cargo. These fees are notified to the customer before order confirmation.

Free Shipping

At Packsmile, shipping is free for purchases of 2,500 TL and above, excluding VAT.

The free shipping benefit is calculated based on the total of the products in the order, excluding VAT. Different delivery conditions may apply to heavy, bulky, or special shipment items that fall outside the scope of standard cargo. These conditions are notified to the customer before the order is completed.

Delivery Regions

Packsmile provides protective packaging and packing solutions to customers across Turkey.

The shipping method is determined based on the operational capabilities of the delivery region and the nature of the order.

For deliveries to regions where standard cargo service cannot be provided or that require special transport, we will contact the customer to plan an appropriate shipping method.

Order Tracking

You can contact our customer service to get information about the shipping status of your order.

If a cargo tracking number has been generated, you can check the shipment status through the tracking channels provided by the relevant carrier.

Damaged Cargo and Missing Products

We recommend that you check the cargo packaging when receiving your order.

If there is visible damage to the cargo package, please request a damage assessment report from the courier, if possible.

In case of incorrect, missing, or damaged products in your order, you can contact us with your order number.

Your legal rights are reserved in the event that the product is defective.

Return Shipments

Return processes are carried out in accordance with the current consumer legislation and Teknosel's relevant sales and return conditions.

For returns within the scope of the right of withdrawal, please first contact us at the contact address below.

E-mail: e-ticaret@teknosel.com.tr

The carrier to be used for return shipments and the conditions to be applied are determined in accordance with pre-order information and relevant legislation.

Corporate and Bulk Orders

Logistics planning different from the standard cargo process may be arranged for high-quantity packaging products, machines, and orders requiring special shipment.

Shipment details regarding corporate orders are notified to the customer during the quote or order confirmation process.